Please be sure to research product and manufacturer warranties prior to committing to purchase of a herbal/concentrate/medical marijuana vaporizer. If you have any questions about our products, contact us by phone or email, and we will do our best to help you make an informed purchase.

Have your customers test their herbal vaporizers' functionality at the point of purchase (or as soon as they receive it by courier) by turning the device on and ensuring that it charges and heats up appropriately.

Details on herbal vaporizer warranty for each manufacturer can be found below. Vape Mall recommends that you and your customers keep a copy of the receipt/invoice (digital or scanned copies are fine) for the duration of the manufacturer’s warranty period. Read the device manual to ensure you are using it correctly.

BRAND NEW, UNOPENED & UNUSED VAPORIZER

Once opened or used, vaporizers are considered final sale and cannot be returned. However, devices that are brand new, unopened and unused may be accepted as returns at the discretion of a Vape Mall representative. For devices with authenticity seals on the packaging (e.g., Storz & Bickel, PAX, Dipstick Vapes), the seal sticker must be fully intact and undisturbed to be eligible for return.

See the next steps and timeline policy under the section “New/Unused Product Exchange or Refund”.

DEAD, DEFECTIVE OR BROKEN ON ARRIVAL VAPORIZER (UNUSED)

If your customer finds that their vaporizer is defective on arrival (DOA), not charging or not heating appropriately, advise them to not put any substance into the device. See the chart below for warranty information.

See next steps and timeline policy under the section “Warranty-related or DOA Exchange”.

VAPORIZER DEVICE ISSUES WITHIN THE WARRANTY PERIOD (USED)

Once opened or used, vaporizers are final sale. Any and all applicable warranties must be dealt with through the respective manufacturer found in the chart below.

Warranty offered by any manufacturer does not cover (i) cosmetic damage; (ii) damage from tampering, performed or attempted unauthorized service; (iii) damage caused by unit modification; (iv) damage caused by accident, misuse, or abuse; and (v) damage due to normal wear and tear or natural aging of the product. Use only the chargers provided with manufacturer's product. Incompatible chargers may cause batteries to overheat or fail, posing a fire hazard. Warranty does not include accessories and consumable spare parts, such as filters, mouthpieces, or glass parts.

All warranty claims will require you to provide a copy of your receipt from Vape Mall. Note that Vape Mall is an authorized retailer of all the vaporizer brands sold in its online store.


Vaporizer Brand

Warranty Terms & Contact Information

ArizerTech
Limited Warranty

Includes parts & labor defects in material or workmanship, excluding battery. Lifetime warranty on heating element. Glass not covered under warranty.

Details: https://arizer.com/

To initiate warranty claim, contact Arizer:
service@arizer.com / 1 (888) 291-0521

AtmosRx
5-year Limited Warranty

Items will not be replaced with different models or parts. All items being replaced are subject to a replacement fee that covers the shipping and processing costs.

Details: https://www.atmosrx.com/

To initiate warranty claim, contact your Vape Mall sales representative.

DaVinci / Organicix, LLC
2-year Limited Warranty

General warranty for DaVinci Vaporizers includes all attached parts, craftsmanship, electronics, heating chambers, and structural integrity. The lithium-ion batteries, however, are subject to degradation, and the reduced run time over the course of regular use thus carries a 90-day warranty after purchase to perform as designed for forty (40) continuous minutes at 200ºF.

Details: http://www.davincivaporizer.com/

To initiate warranty claim, contact VapeWorld: info@vapeworld.com

Dipstick Vapes
1-year Limited Warranty

Warranty covers defects in craftsmanship on the body and wiring of the device. Warranty does not cover vapour tip or crystal quartz atomizer.

Details: https://dipstickvapes.com/

To initiate warranty claim, contact Dipstick Vapes:
support@dipstickvapes.com / 1 (844) 922-8273

Dr. Dabber
1-year No-questions-asked Warranty

Warranty covers the battery and the charger. Glass and replacement atomizer components are not covered.

Details: https://www.drdabber.com/

To initiate warranty claim, contact Dr. Dabber:
info@drdabber.com / 1 (855) 362-3227

Firefly / NWT Holdings, LLC
2-year Limited Warranty

Covers defects in material and/or workmanship under normal use for a period of two (2) years from the date of purchase. This limited warranty is transferable.

Details: https://www.thefirefly.com/

To initiate warranty claim, contact Firefly: support@thefirefly.com

FLYT LAB
10-year Limited Warranty

Covers all non-consumable components of the device. The warranty does not cover performance degradation or components with non-mechanical functions.

Details: http://www.flytlab.com/

To initiate warranty claim, contact FLYT Lab: support@flytlab.com

Grenco Science
1-year Limited Warranty

Warranty is not applicable to mouthpieces, tanks or coils.

Details: https://www.gpen.com/

To initiate warranty claim, contact Grenco Science:
info@grencoscience.com / 1 (877) 865-2260

Hopper Labs
Lifetime Warranty

Devices must be registered at https://www.ghvape.com/ in order to receive warranty service.

Details: https://www.grasshoppervape.com/

To initiate warranty claim, contact Hopper Labs: support@grasshoppervape.com

Magical Butter

No Warranty, Only Dead on Arrival (DOA) Claims

To initiate a DOA claim, contact your Vape Mall sales representative.

Mig Vapor

90-day Limited Warranty

Details: https://www.migvapor.com/

To initiate a warranty claim, contact your Vape Mall sales representative.

Prohibited



Lifetime Warranty

Warranty covers defects in materials and workmanship under normal use and service.

Details: https://www.prohibited.com/

To initiate warranty claim, contact Prohibited:
support@prohibited.com / 1 (877) 676-7887

Storz & Bickel

3-year Warranty on Classic Volcano, Digital Volcano, Solid Valve, Easy Valve, Plenty

2-year Warranty on Mighty, Crafty

Details: https://www.storz-bickel.com/

To initiate warranty claim, contact Storz & Bickel:
info@storz-bickel.com / 1 (510) 451-1553

Utillian

1-year Limited Warranty

Details: https://torontovaporizer.ca/warranty

To initiate a warranty claim, contact your Vape Mall sales representative.

Vapium

1-year Limited Warranty

Warranty does not cover water damage.

Details: http://www.vapium.ca/

To initiate warranty claim, contact Vapium:
support@vapium.com / 1 (844) 468- 2748
Yocan 3-month Limited Warranty

Details: https://www.yocanusa.com/pages/warranty

To initiate warranty claim, contact your Vape Mall sales representative.

Zeus

1-year Hassle-free Warranty

Details: http://zeusarsenal.com/

To initiate warranty claim, contact your Vape Mall sales representative.